Emergencies are community events often without clearly delineated jurisdictional
boundaries. Quickly and securely collaborating among jurisdictions is paramount
to saving lives and protecting the health and safety of the public, responders, and
recovery workers. NC4’s incident management solution E Team, helps organizations
meet Homeland Security requirements by enabling government entities to work
seamlessly across agencies at all levels to prepare for, prevent, respond to and
recover from disasters and other crisis situations.
E Team is an incident management system that gives organizations a common platform from which they can enhance their
ability to respond to and recover from incidents and events occurring within their
jurisdiction. It provides users a common operating picture and resource management
tool through a single collaboration platform. And, when incidents require cross-jurisdictional collaboration, E Team is the only incident management system that supports true data sharing.
With proven interoperability and real world experience, E Team is the leader in enabling communication and collaboration among jurisdictions tasked with preparing for and responding to emergencies. E Team has been successfully used for events such as:
Built by experienced emergency management professionals for emergency managers, E Team is used by cities, large municipalities and Federal Agencies in
various settings, including emergency operation centers, fusion centers, intelligence
gathering and threat assessment, public health, planned event management, and
training and exercises. The E Team framework enables
organizations to use as little or as much of the system’s capabilities as needed, and
with its Custom Forms feature, organizations can easily tailor E Team to
meet their needs. E Team is the only incident management system available that gives organizations an easy-to-customize solution in a COTS product.
From its intuitive user-friendly interface, to the ability to drill down to real-time
information directly from the Universal Console map, E Team equips
organizations with the incident management tools necessary to protect and
restore critical infrastructure and key resources. E Team brings organizations a
common operating picture, based on real-time, historical and GIS mapping
data, with powerful information management and reporting capabilities to
enhance situational awareness for rapid decision making.
The E Team incident management system provides a complete set of web-based incident
management tools that are easy-to-use and bring efficiency to managing an
emergency. Out-of-the-box functionality includes:
Incident and Emergency Event reporting
Resources, Critical Assets and Vendor management
Critical Infrastructure tracking of hospitals, shelters, roads, transit and utilities
Intel tracking and management, useful for Law Enforcement and Fusion Centers
Duty logs for recording all significant activities and actions taken during a shift
Planned Events and Activities reporting
Call Center tracking
Damage Assessment for determining location, nature and severity of damage
Agency Situation reporting for high-level overview of a disaster’s impact
Jurisdiction Situation reporting for high-level overview of available information
Corporate Situation reporting assists in analyzing a disaster’s economic impact
to the private sector
Action Planning for managing objectives or missions
Case Management controls disbursement of goods and services with a single,
unified record to support disaster recovery efforts
Donations and Volunteer management
Hazmat Tier II reporting of detailed data on facilities that house Tier II chemicals
Public Information module for coordinating the dissemination of information
Organization and Staffing Charts to plan and document command post staffing
The Directory provides ready access to staff as well as non-personnel, by skill set
Real Time Messaging to aid communications
COOP reporting in accordance with HSPD 7 and FPC 65 guidelines
Analysis and Reporting Engine (ARE) for at-a-glance dashboard views
Custom Forms for greater flexibility in tailoring the system for the specific
needs of your organization
Full Mapping and Overlay capability with Universal Console
Position-based menus simplify the user interface and experience
Replication Services (DRS) for redundancy, provided as local or ASP hot back-up
ESA Incident Monitor (EIM) enhances global situational awareness
WSDL Web Services support
Robust Security that meets NIST requirements as required by federal entities to
obtain Certification & Accreditation
E Team is now available with Custom Forms, providing organizations a simple to use, yet sophisticated design environment for creating and publishing new report forms to the E Team application, customizing controls on pre-existing report forms, and the ability to add workflow and business logic rules to help organizations manage incidents more effectively.
Unlike other products in the market,
the Custom Forms feature in E Team
includes a real GUI for form design,
and the ability to recreate
complicated paper forms with
precise WYSIWYG (what you see is
what you get) formatting. E Team’s
simple to use GUI palette allows
organizations to easily create forms,
with the ability to define and
validate data elements such as text
boxes, dropdown lists and dates.
With a few clicks of the mouse,
users can drag-and-drop data
elements from the user-friendly
toolset, quickly building a new form
to handle any type of dynamic data
requirements that may occur during
large events and disasters.
While
simplicity is its strength, the robust
foundation of Custom Forms
enables more experienced IT types
to create forms with sophisticated
business logic.
One example of the power of
Custom Forms is the implementation
of the National Information
Exchange Model (NIEM) for
Suspicious Activity Reports (SARs).
Using the pre-existing Tip Report in
E Team and adding a custom tab on
the Tip Report for capturing SAR
data elements, an organization can
be in full compliance with the NIEM
standard for SARs.
E Team’s reporting capabilities provide Emergency Management decision makers the key performance indicators needed to enhance situational awareness and measure progress towards their goal of securing life and protecting property. Through a variety of interactive report views, the E Team Analysis and Reporting Engine (ARE) highlights key performance indicators, improving an organization’s ability to analyze information for making informed
decisions during an incident and for after action reviews. While other solutions use only text-based data for report generation that yield unimpressive visual reports, ARE uses the rich data contained within the E Team system to generate visually compelling reports.
Dashboards provide customers with the ability to view sophisticated visual representations of real-time operational incident information. Displays of information can be consolidated into key performance indicators (KPI) to enhance situational awareness and measure progress towards your goal of securing life and protecting property. KPIs can be viewed across multi-jurisdictional emergency services organizations to communicate status efficiently and effectively.
Mapping and Overlays
Understanding the value of mapping information to emergency operations, E Team ships standard with NC4’s revolutionary mapping client technology, Universal Console™ (UC) along with ESRI’s ArcGIS Server, making it the only crisis management software that ships with a map client as part of the standard product.
Universal Console’s flexible design enables users to change base map services, as well as create and add map layers on-the-fly, for combined views of data including weather, hazards data, traffic web cameras, and more. UC allows customers to leverage their investments in base maps and map layers, while allowing the user to easily add new map layers in a wide range of formats including the OGC standards of Web Mapping Service (WMS), Web Feature Service (WFS), GeoRSS, and KML. Universal Console is a Web browser-based application that works across all major browsers including MS Internet Explorer, Firefox and Safari, requiring no plug-ins and no local installation. UC’s ability to consume as well as deliver content in a variety of formats enables organizations to tap into the proliferation of GIS data and fuse this wealth of GIS information to bring users dynamic maps to heighten their overall situational awareness.
Another important visualization tool in E Team is the External Situational Awareness (ESA) Incident Monitor (EIM). EIM is a virtual watch command center that provides situational awareness of all-hazards incidents worldwide that may affect government or business operations. EIM is ideal for agencies that want to keep abreast of events at the local and global level. EIM presents a real-time view of all active incidents worldwide via NC4’s ESA Global Map. E Team users can click on any incident to access its exact location and detailed incident information. The EIM function, in tandem with E Team, affords even the smallest agency the ability to track potential threats to ensure citizens’ safety and protect property.
Los Angeles County Operational Area Response and Recovery System (OARRS)
The County of Los Angeles, Operational Area Response and Recovery System (OARRS) leverages NC4 products and services to bring enhanced overall situational awareness and emergency management response and recovery capabilities to the County. The NC4 solution serves the County Emergency
Operation Center and its 39 departments, as well as all 88 cities within the operational area.
The Olympics is the highest-profile sporting event, requiring closely coordinated cross-agency, multi-jurisdictional planning, management and communication. The Vancouver Winter Games were coordinated and managed by numerous emergency managers using best-of-breed technology from NC4.
From Charlotte-Mecklenburg to the Charlotte UASI Region – Emergency Management without Borders
As a diverse, widespread area spanning both county and state lines, the Charlotte UASI Region needed a regional solution that would allow all counties in the area to communicate during an emergency, as well as document information for Federal reimbursement. To consolidate and manage resources effectively, the UASI also wanted a system that would enhance mutual aid – allowing partner counties to call on shared major emergency response groups to avoid the potential for duplicate operations.
Following the success Charlotte-Mecklenburg experienced using E Team to assist with its effort to shelter Katrina victims, the Charlotte UASI Region decided to implement E Team throughout the region.
British Columbia Ministry of Health Services – Collaborative Information Sharing for Improved Emergency Management
British Columbia Ministry of Health Services (BCMoHS) manages the health affairs of approximately 4.1 million citizens spread across an area roughly equal to the combined square footage of California, Oregon and Nevada. The majority of all direct health services are not delivered by the ministry itself, but through partnerships with Health Authorities, physicians and health professionals. The Health Authorities represent five geographic regions throughout British Columbia, each of which is responsible for the provision of health services within its specific area.
BCMoHS leverages E Team as a central information/communication repository that allows easy access to a daily log of incidents and connects the ministry with its health system partners throughout the province.
Missouri Department of Public Safety – Achieving Communication and Coordinated Response Statewide
Because Missouri can experience natural disasters each year including tornados, ice storms, winter storms, and floods – Missouri Department of Public Safety (DPS) is acutely aware of the importance of ensuring coordinated, multi-agency response throughout the state. This cognizance prompted Missouri DPS to create the Missouri Emergency Response Information System (MERIS) project, which aims to improve the existing methods for responding to and managing emergencies statewide. A central initiative of the MERIS project was to implement technology that would provide a more efficient method of garnering incident information, managing crises, and communicating with other jurisdictions, divisions, and agencies involved in the response and recovery efforts during a disaster.
After deploying E Team, Missouri saw a significant improvement in communication between local- and state-level emergency managers, resulting in a more efficient recovery process than in previous disasters. “The tools allow MERIS project participants and agencies statewide to work more efficiently, and in a coordinated manner, improving the quality of the response – and importantly the time between the initial event and the response.” Download case study
St. Louis County: Counting on E Team for Emergency Management
St. Louis County, home to more than 1 million people, is the most populated county in Missouri. The area is unique – in addition to a large county government, it encompasses 90 municipalities, 60 fulltime police departments, as well as 43 fire departments/districts and several private ambulance companies. Due to the varied government entities and organizations, public safety and first response coordination in St. Louis County is complex.
“What we liked about E Team is that we can configure the system the way that we need to for our everyday use while keeping the information internal to the OEM,” Smiley said. “At the same time, when necessary, we can share vital incident information easily and immediately with our regional partners.” Download case study
Michigan State Police Leverage E Team for Statewide Emergency Management
Michigan State Police Emergency Management and Homeland Security Division got its first chance to test E Team’s capabilities during one of the largest blackouts in U.S. history – the Northeast Blackout of 2003. Users were up and running quickly, and the effects were noticeable. The state spent less money than it had in prior emergencies because key personnel communicated more easily, tracked resource requests more efficiently, and, as a result, restored services to the public more quickly. Download case study
Historic Portland, Maine Combines Comprehensive Situational Awareness and
Emergency Management Tools in a Post-9/11 World
The largest metropolitan area in the state of Maine, the City of Portland hosts more than 3.5 million tourists each year, and Portland’s Office of Emergency Management is responsible for the safety and well-being of each and every person that lives in, works in, or visits the area. Portland implemented NC4’s E Team crisis management software and External Situational Awareness (ESA) solution for providing the common operational picture and real-time incident overview the city requires. Download case study
From Response to Recovery: Dallas UASI Standardizes on E Team
The Dallas UASI is comprised of nine counties and 150 jurisdictions – covering a geographic footprint that is home to approximately 5.2 million Texans. By standardizing on E Team and providing a common platform for communication, the area’s call volume decreased by 50 percent during disaster situations. Emergency response professionals can now access the status of resources around Texas in real-time, instantaneously sort and prioritize critical data, and leverage a common framework for information sharing. Download case study
New Jersey Office of Emergency Management: Order in the Midst of Chaos
The state emergency management team in New Jersey had tried incident management systems before, including one they put together themselves. But none of the systems gave them what they needed. Either the systems did not provide the collaborative utility to share information effectively, or there was no structure to where the information was stored. Download case study
Florida Task Force: Partners in Preparedness
In Florida, a partnership of city and county emergency management agencies, and NC4, the provider of the incident management system E Team, have successfully transformed the region's capabilities in preparing for, responding to, and recovering from emergencies and disasters. Download case study
Michigan Department of State Police: Super Bowl XL
One of the primary means of communication between federal, state, local and Canadian agencies during the 2006 NFL Super Bowl was E Team.
E Team is a web-based Critical Incident Management System (CIMS) that has been designated as the state of Michigan’s preferred information management tool.
Since E Team is a web-based application, users can access the system regardless of their location and share information with others. E Team enables the state to
easily share disaster response and recovery information in real time with affected local response organizations, federal agencies, neighboring states, the province of Ontario, or appropriate non-governmental response and recovery organizations such as the American Red Cross. Download case study
The E Team solution delivers excellent benefits:
The only commercial off-the-shelf (COTS) incident management solution available that is fully customizable
The only incident management solution available on both MS SQL and Oracle
The only incident management solution that ships with a map client as part of the standard product
Unmatched deployment and performance history in real-world activations
Structured to fully support operations along the organizational functions and roles defined by the government standard National Incident Management System (NIMS) and National Information Exchange Model (NIEM)
Multi-agency, multi-group data sharing and collaboration based on industry standards including ICS, CAP, NWEM, HAVE, EDXL, NIEM and NIEM Suspicious Activity Reports (SARs)
Instantaneous sorting and prioritization of critical report data for rapid analysis and common operational situational awareness
At-a-glance dashboard views of key indicators necessary to manage an incident
Rapid deployment and scalability during emergencies
Flexible and dynamic GIS mapping included as a standard feature
Numerous training options to fit your specific needs
St. Louis County, home to more than 1 million people, is the most populated county in Missouri. The area is unique – in addition to a large county government, it encompasses 90 municipalities, 60 fulltime police departments, as well as 43 fire departments/districts and several private ambulance companies. Due to the varied government entities and organizations, public safety and first response coordination in St. Louis County is complex. 
